From reported
to resolved.
Maintenance requests, architectural applications, and violations each follow a clear path, with responsibility, deadlines, and a complete history everyone can trust.
- ReceivedSep 28 · Thanks for letting us know.
- Assigned to maintenanceSep 29 · Your community team is on it.
- Repair scheduledParts are ordered and the repair is set for Thursday.
- ResolvedYou’ll see photos of the finished work here.
- Nothing falls through
Every request has an owner, a status, and a deadline.
- The right words for each person
Internal notes stay with the board; residents see clear updates.
- Decisions with reasons
Approvals, conditions, and denials always say why.
Report it once.
Follow it to the finish.
Residents report a problem with photos and details, save a draft if they need to, and follow every step. Boards and managers triage, set priority, assign the work, and ask for more information when they need it.
- Categories, descriptions, photos, attachments, and saved drafts
- Confirmation, messages, status, responsibility, and deadlines
- Triage, priority, assignment, and follow-up
- Internal notes kept apart from resident-visible updates
- Resolution details, completion photos, closure, and reopening where allowed
- Emergency and after-hours contact guidance
Two lights on the pond path are out, so the walk is dark after 7 pm.
The right vendor.
Only what they need.
Keep a vendor directory with contacts, services, documents, and internal notes, assign work orders, and share only the instructions and attachments each job requires.
- A vendor directory with contacts, services, and documents
- Internal notes about each vendor
- Work orders shared with only the relevant instructions and attachments
- Completion photos and closure on the original request
- Insurance certificate
- Valid to Mar 2027
- Open work orders
- 1
For #1042 the vendor sees the instructions and two photos, nothing else.
Plan it. Apply.
Get a clear answer.
Homeowners apply using the forms your community sets up, with plans and photos. Reviewers comment, ask for revisions, and decide with reasons and conditions, while HOAhx Copilot points everyone to the guidelines that apply.
- Application types and requirements set by your HOA
- Descriptions, plans, photos, attachments, and saved drafts
- A review before submitting, and a confirmation after
- Assigned reviewers and requests for revisions
- Approval, conditional approval, or denial, with reasons and conditions
- Status, deadlines, communications, and a complete decision history
- Guidance from HOAhx Copilot grounded in your approved documents
People make every decision. HOAhx Copilot can’t approve or deny an application.
Approved with a condition. Choose a color from the approved palette.
Fair, documented,
and resolved.
Record violations with your community’s own categories and procedures, with evidence and clear deadlines. Homeowners can respond, send a correction photo, or ask for a hearing, and every step is written in neutral language.
- Categories and procedures your HOA configures
- Linked to a property, a resident, or a vehicle
- Photos, evidence, notice dates, and response deadlines
- Draft notices, homeowner acknowledgments, and responses
- Correction photos, disputes, and hearing requests
- Authorized fines and escalation, visible to the homeowner
- Verified resolution and a complete, neutral history
- Notice sent · Oct 1Please store bins out of view by Oct 15.
- Homeowner responded · Oct 3Moved the bins behind the fence. Photo attached.
- Verified and closed · Oct 4No fine. The full history stays with the home.
The right view
for every role.
Everyone sees what their role allows, and your community decides who can do what.
- Residents
Report problems, apply for changes to their home, respond to notices, and follow every step.
- Boards and committees
Triage requests, review applications, decide with reasons, and resolve violations fairly.
- Managers and vendors
Managers work the queue and assign vendors, who see only the instructions and files shared with them.
Request questions.
Clear answers.
Something else on your mind? Visit the help center or book a demo.
